Southwest employee personally delivers lost luggage and heartwarming note to cancer patient

- Flying home from Nashville to Pittsburgh on a rerouted Southwest Airlines flight, Stacy Hurt’s suitcase was misplaced in transit. To top it all off, the bag contained essential items for her 9 a.m. chemotherapy appointment the next day.

Hurt, who has been battling colon cancer since 2014, naturally panicked and phoned the airline.

“I had a lot of items in the suitcase that I needed and wanted for chemotheraphy," Hurt said. “One of them was medication. But many of them were personal items to me. I just started getting very emotional, and I started to cry.”

Though Hurt didn’t know it then, there was a “guardian angel” on the other line: Sarah Rowan, who had been working as a customer service agent for Southwest’s Pittsburgh office for just six months.

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