PHILADELPHIA (AP) -- The Philadelphia water department says crews have been working "at an almost 24/7 pace" to deal with a high rate of water main breaks since Christmas.
The department says there were 117 water main breaks in January 2017, but there have been 176 main breaks in the first half of this January. The department still has 170 leak investigations outstanding and is trying "to get those assigned and inspected."
Due to extreme cold, customers are reporting no water because of #frozenpipes - a problem we cannot fix. Temps are impacting water mains too, & our crews are working around the clock to address each main break. #PhillyH2Otips for those w/o water: https://t.co/h4E8MVrdNv pic.twitter.com/2rwTdkDN4y— Philadelphia Water (@PhillyH2O) January 2, 2018
And with the call center overwhelmed, the department will for the first time -- and temporarily -- take customer service requests via social media.