GULFPORT, MS - A Mississippi veteran says she was humiliated, when American Airlines would not allow her to board a plan with her service dog.
Army veteran Lisa McCombs was attempting to board a flight from Kansas to home state Mississippi with her dog, Jake.
McCombs has PTSD from tours in Iraq and Afghanistan and uses Jake as a service animal and best friend to help with her condition.
"He's my best friend. He's everything to me, huh baby?"
The chocolate lab reportedly picked up on McCombs' stress and anxiety, when an airline worker told her the dog was not allowed onboard because of improper documentation.
"A crazy obnoxious situation took place arguing back and forth. Humiliation harassment and ultimately my flight was denied. The whole situation perpetuated my disability. It sent me into crisis mode."
"He comes to me, presses his body tightly against me, licks my face. He's a calming mechanism for me to be able to cope with my disability. So he did exactly what he was supposed to do."
She's now accusing that unnamed worker of harassment and embarrassment.
McCombs says it took multiple phone calls and two days before she was finally able to board another flight.
McCombs says Jake’s status was recently changed to 'Medical Alert Service Dog' so he doesn't actually need documentation to board a plane.
American airlines reportedly reached out to McCombs to say they're committed to veterans, owning up to the mistake and offering to do whatever it takes to make things right.
McCombs says she's going to seek counsel with a lawyer before deciding what to do next, if anything.