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School bus schedule mix-up leaves elementary school students waiting in cold
A miscommunication in the Wallingford Swarthmore School District led to some students being left in the cold at bus stops due to a change in the bus schedule.
SWARTHMORE, Pa. - Some students at Rutledge Elementary School were left outside in freezing temperatures after a miscommunication about a temporary bus schedule change, according to the Wallingford-Swarthmore School District.
Parents say they were not told about the earlier bus pickup
What we know:
A school district official says they are righting a wrong that affected students who were left waiting for their school bus this morning.
Some parents say they never got information that the schedule had been changed.
The district says the Transportation Department made a temporary adjustment to a bus route due to a road closure and sent a message to families on Wednesday, Jan. 21.
According to a spokesperson, the affected families did not receive the message because of a technical issue with the student information system.
Some parents reported that their kids were left standing in the freezing cold waiting for their school bus, which they eventually found out had come earlier than usual, but they were not aware.
District response and next steps
What they're saying:
"We have since reviewed our internal protocol for sending transportation-related messages to ensure this does not happen again," the district said in a statement.
The spokesperson says the district is grateful that all students are safe, and the issue has been addressed to prevent it from happening again.
The district says it is working to improve its communication process and prevent similar problems in the future.
What we don't know:
The district has not said if any additional steps will be taken beyond reviewing its communication protocols.
The Source: Information from Wallingford-Swarthmore School District and parents/