(WTXF) - A Southwest Airlines flight attendant is earning praise on Facebook after she went above and beyond her duties to make a flight more enjoyable for a baby boy.
Heather Gooch, from New York, wrote a post on Facebook detailing the experience.
Dear Southwest, I'm hoping you can share this post so that I can be sure that it finds its way to a very special...
Gooch and her husband took their 9-month-old son Aiden on a flight from Florida last week.
She told ABC News that the flight home was the first time Aiden had been awake on a plane. Also, it was his second flight ever.
Gooch said that she was nervous.
Then, she said that her son started to cry during the flight, and she thought that things were about to take a turn for the worse.
"After we took off he started getting fussy and people were looking at us and I thought, 'Oh great,'" she said.
The baby's fussiness attracted the attention of flight attendant Anissa Charles, who decided to do her best to make Aiden and his family comfortable. She scooped the baby up and calmed him down.
Gooch said that Charles' actions made the family's day and she took to Southwest Airlines' Facebook page to express her gratitude.
"[Anissa] went above and beyond to make sure that the trip went as smoothly as possible," she wrote.
"I have never had a flight attendant as kind and as helpful as she was…We so often hear about the negative things going on so I wanted to share this story of a someone who made my trip a little brighter."
The post went viral on Facebook and eventually made its way to Charles.
She commented on the post, saying that she was incredibly touched by the note and understands why children can become fussy on flights.
"I tell adults all the time on my flights, children are doing exactly what they are supposed to do….make noise! Lol Think about it, the aircraft is completely boring to them [after takeoff] and there's nowhere to run!" she wrote.
"I would honestly rather hear them make noise and even cry than to hear an adult whine! Lolol They have soooooo much to talk about and mom and dad deserve a break!"
Charles also spoke to Buzzfeed News and said that she was just doing her job.
"I didn't do anything spectacular," she said. "We have so many flight attendants who love families and kids and help them every day."
Southwest Airlines also spoke to Buzzfeed News, saying that Charles is an "amazing flight attendant" who the airline is proud to have on its team.
"Her kindness and helpfulness made the Gooch family's trip brighter, and it's that type of focus on hospitality that makes the Southwest travel experience an incredible one for so many of our customers," the Southwest Airlines spokeswoman said.