Pa 911 system restored after statewide outage
Pa officials update the 911 system outage
After an alert was issued regarding intermittent outages with the statewide 911 system, Pennsylvania officials provide an update on what is being done to resolve the problem.
PHILADELPHIA - After "intermittent" and "sporadic" statewide 911 outages, Pennsylvania officials announce the restoration of the 911 system. An outage occurred Friday afternoon.
What we know:
Officials with the Commonwealth of Pennsylvania issued an alert Friday afternoon regarding the 911 system, saying they were experiencing intermittent outages.
In the alert, it was advised that people needing assistance from 911 should contact their county’s local 911 center on non-emergency lines.
People were also advised to seek information through individual county websites where information on reaching 911 locally was listed on each site as well as to receive updated information.
Early Saturday morning, officials announced the restoration of the 911 system. In a social media post, they said they were continuing to determine what caused the outage.
Pennsylvania Governor Josh Shapiro's office suggested residents hang onto the 10-digit non-emergency number for their area in their phones, or write it down and keep in an easily accessible place in the event you have trouble reaching 911 in the future.
Pa 911 system down: how you can find help locally
The Pennsylvania 911 system is down across the commonwealth. Officials advise people in need of emergency services to call their local county offices.
Timeline:
In a press conference Friday evening, officials explained that around 2 p.m., Delaware County began having "sporadic" and "intermittent" issues with its 911 system, including dropped calls or incomplete information coming through when a call was made, including lack of an address or lack of a phone number.
A short time later, other counties within the commonwealth began experiencing the same troubles. That's when the alert went out to the public, out of an abundance of caution, as no cause had yet been found for the system issues.
Technicians were troubleshooting and attempting to resolve the problem. A root cause had not been determined at the time of the press conference.
What we don't know:
No information was released as to what happened technically with the 911 system across Pa.
What you can do:
Listed are links to Pennsylvania's emergency management page as well as county websites where local information can be accessed.
Pennsylvania Emergency Management Agency
In Philadelphia, you can sign up for emergency alerts, here.
Additionally, the Philadelphia Police Department states they know of the statewide outage and provide these phone numbers for emergencies only, based on your police district:
Philadelphia Police District Phone Numbers (Emergencies only during outage):
- 1st District – 215‑686‑3010 / 215‑686‑3011
- 2nd District – 215‑686‑3020 / 215‑686‑3021
- 3rd District – 215‑686‑3030 / 215‑686‑3031
- 5th District – 215‑686‑3050 / 215‑686‑3051
- 7th District – 215‑686‑3070 / 215‑686‑3071
- 8th District – 215‑686‑3080 / 215‑686‑3081
- 9th District – 215‑686‑3090 / 215‑686‑3091
- 12th District – 215‑686‑3120 / 215‑686‑3121
- 14th District – 215‑686‑3140 / 215‑686‑3141
- 15th District – 215‑686‑3150 / 215‑686‑3151
- 16th District – 215‑686‑3160 / 215‑686‑3161
- 17th District – 215‑686‑3170 / 215‑686‑3171
- 18th District – 215‑686‑3180 / 215‑686‑3181
- 19th District – 215‑686‑3190 / 215‑686‑3191
- 22nd District – 215‑686‑3220 / 215‑686‑3221
- 24th District – 215‑686‑3240 / 215‑686‑3241
- 25th District – 215‑686‑3250 / 215‑686‑3251
- 26th District – 215‑686‑3260 / 215‑686‑3261
- 35th District – 215‑686‑3350 / 215‑686‑3351
- 39th District – 215‑686‑3390 / 215‑686‑3391
- Airport Unit (77th District) – 215‑937‑6816 / 215‑937‑6817
- DVIC OPS CENTER- 215-897-0800
For a map or address of your district, visit www.phillypolice.com/districts.