(FOX NEWS) - Flying home from Nashville to Pittsburgh on a rerouted Southwest Airlines flight, Stacy Hurt's suitcase was misplaced in transit. To top it all off, the bag contained essential items for her 9 a.m. chemotherapy appointment the next day.
Hurt, who has been battling colon cancer since 2014, naturally panicked and phoned the airline.
"I had a lot of items in the suitcase that I needed and wanted for chemotheraphy," Hurt said. "One of them was medication. But many of them were personal items to me. I just started getting very emotional, and I started to cry."
Though Hurt didn't know it then, there was a "guardian angel" on the other line: Sarah Rowan, who had been working as a customer service agent for Southwest's Pittsburgh office for just six months.